Inclusive Car Park Cleaning Accessibility Statement

Our commitment — We deliver accessible car park cleaning services and carpark cleaning solutions that respect the rights of all users. This accessibility statement describes how our car park cleaning service and related operations meet accessibility standards, and how we support people who rely on assistive technologies. We aim to ensure an inclusive environment across the accessible car park cleaning area and all customer touchpoints.

We follow WCAG 2.1 AA guidelines as a baseline for digital and operational accessibility. Our policies cover visual contrast, predictable layouts, and clear content so that online resources about our car park cleaning and maintenance are perceivable to low-vision users. We also consider non-digital accessibility for on-site cleaning procedures, signage, and access to customer service for people with disabilities.

Screen reader support — Our digital communications and service descriptions are structured to work well with screen readers. We use semantic headings, ARIA where necessary, and accessible form labels in booking and reporting flows. Accessible car park cleaning descriptions include plain language summaries and alternative text for images describing cleaning zones, surfaces, and safety notices.

Keyboard navigation is supported across our online booking tools and client portals so users can navigate using tab and arrow keys without requiring a mouse. We test keyboard focus order and visible focus indicators to ensure users can efficiently find and activate controls when scheduling car park cleaning or reporting issues in the car park cleaning area.

Accessible on-site practices — When carrying out car park cleaning service visits, our teams follow protocols to minimize disruption and ensure safe, accessible pathways. Staff are trained to leave clear routes for pedestrians and mobility device users, and to provide assistance when required. We also maintain accessible signage and temporary barriers with high-contrast markings and tactile cues where appropriate.

Our accessible car park cleaning service approach includes regular audits and consultations. We work to identify barriers in both the carpark cleaning operations and online information, prioritising fixes that improve safety and usability for people with sensory or mobility impairments.

Ongoing testing and improvements

We undertake periodic testing against WCAG 2.1 AA criteria and perform manual and automated checks for common issues such as missing labels, insufficient color contrast, and inaccessible tables. Our teams also conduct real-world trials to ensure cleaning schedules, equipment storage, and signage do not create hazards for wheelchair users, people with visual impairments, or those using mobility aids.

We maintain a process to resolve reported accessibility issues promptly. This includes fixing website or portal problems, updating instructional content about car park cleaning protocols, and adapting on-site practices where barriers are identified. Accessibility is treated as an ongoing improvement area, not a one-time project.

Contact for accessibility requests — If you need information in an alternative format, assistance with bookings, or have an accessibility request related to our car park cleaning services, please contact our accessibility team through the same channel you used to arrange the service (for example, your booking or account portal) or via your usual point of contact. Please include details about your needs and the preferred format for the response. We will acknowledge receipt and work to provide a timely resolution.